Refund Policy
Effective date: July 2026
This Refund Policy explains how returns and refunds work for orders placed with Loo Fairy ("Loo Fairy," "we," "us," or "our") through loofairy.com (the "Site").
Questions? Email us at hello@loofairy.com.
Current status: pre-launch
The Site is currently a pre-launch page. We are not selling products or processing payments at this time, so no charges are made and there is nothing to refund. If you have signed up for updates or early access, you have not been charged.
The terms below will apply once Loo Fairy products become available for purchase through the Site. We will update the "Effective date" above when they take effect.
Return and refund terms (effective once products are available for purchase)
1. Our promise
We want you to be satisfied with your purchase. If something isn't right, contact us at hello@loofairy.com and we'll work with you.
2. Return window
You may request a return within 30 days of the delivery date, subject to the condition requirements below.
3. Condition requirements
Because Loo Fairy is a personal hygiene and cleaning product, we can only accept returns of items that are unopened, unused, and in their original, sealed packaging. This is for the health and safety of all our customers.
4. Items that cannot be returned
For hygiene reasons, we cannot accept returns of:
Products that have been opened, used, or removed from their sealed packaging
Products not in their original condition or missing packaging
This does not affect your rights regarding damaged or defective items (see below) or any rights you may have under applicable consumer protection law.
5. Damaged, defective, or incorrect items
If your order arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery at hello@loofairy.com with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.
6. How to start a return
Email hello@loofairy.com with your order number and the reason for your return. We'll confirm whether your item qualifies and provide return instructions. Please do not send items back before receiving instructions from us.
7. Return shipping
Unless your item was damaged, defective, or incorrect, you are responsible for return shipping costs. Original shipping charges are non-refundable.
8. Refund processing
Once we receive and inspect your returned item, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
9. Exchanges
If you'd like a different item, the fastest approach is to request a refund for the original (per this policy) and place a new order.
10. Order cancellations
If you need to cancel an order, contact us as soon as possible at hello@loofairy.com. We can usually cancel and fully refund an order that has not yet shipped. Once an order has shipped, the return terms above apply.
Changes to this policy
We may update this Refund Policy from time to time. When we do, we will revise the "Effective date" above.
Contact us
Questions about a return or refund? Email hello@loofairy.com.